FAQs

Orders in the US will be delivered in 5 - 10 business days..

International shipping takes anywhere from 5 - 20 business days.

Standard US shipping has a flat-rate of $2.95. But orders over $50 ship FREE! 

All of our orders ship from the US!

Yes! 

Your tracking number can be found in your shipping confirmation e-mail! Click the link provided in that e-mail and you should see the tracking number on the page that pops up.

Please keep in mind it may take a few business days for the initial tracking information to update when we send you the tracking number.

If it doesn't work after 2 business days, make sure that it's not due to an outage on the courier's tracking software.

If the tracking number STILL isn't working, then please contact our support team!

Please contact our support team (and provide them with your order number).

Please contact our support team! As long as the package hasn't shipped out yet, we can fix the address for you. 

Yes! We ship to basically every country except North Korea.

Please contact our support team (using our contact page)!

Of course!

We actually offer a lifetime 100% money-back guarantee. You can read more about it here.

Please contact our support team! We'll walk you through the refund/replacement process.

Please contact our support team!

We can either issue you a refund or send you a new canvas.

If you need to cancel your order, please contact us ASAP!

If you paid via credit card, it can take around 3 - 5 business days. PayPal refunds should be instant unless if you paid via credit card or e-check with PayPal. 

First, please check your spam folder for the e-mail.

If it isn't there, then please try checking your other e-mail addresses (it's possible you may have ordered with another e-mail).

If you still can't find the e-mail, then please contact our support team. We will try using your name and other details to try and find the order for you!

We accept just about everything: all major credit & debit cards, PayPal, Apple Pay, Google Pay, Amazon Pay and Venmo.

We unfortunately do not accept pre-paid debit gift cards, checks, or cash-on-delivery.

Don't worry, you can just contact us and we'll issue you a partial refund to make up for it.

If you plan on purchasing more than 5 canvases, then please contact us and we'll give you a special discount code!

Unfortunately, due to the nature of art, we do not price match.

We believe in paying our artists a good wage, so the prices we set our artwork at are final (the discounts we offer eat into our company's profits and do not affect our artists' salaries).

It's possibly due to having insufficient funds in your account. 

It's also possible that your card may have been flagged by our fraud detection system. Please contact us if you're unable to make a payment.

It's possible that due to an Internet issue, you ended up buying from us twice (accidentally). If this is the case, we will cancel one of the orders for you.

But sometimes your card will show multiple charges temporarily for verification/processing. If the second charge doesn't disappear after 3 - 5 business days, please contact us ASAP!